Frequently Asked Questions

Carbon Title’s Explorer requires location permissions to display the map properly. To allow this, check in 2 locations:

• In your browser settings, be sure that carbontitle.com has permission to use your location.
• If that still doesn’t work, check that in your computer settings, your browser has permission to use your location.

Some buildings are too new or are not yet cataloged in the data sources we use. We’re constantly adding new data, so please check back, or you can let us know about your building here and we’ll look into it. There's also a chance that you're the first to search for an address in this particular area, so come back in a little while to see more data populated around this address.

Here are some reasons you may be having trouble claiming your building:

• You are not listed as an owner of this property.
• The name you're using does not match our ownership records.
• The building has already been claimed.

If the building has already been claimed but you believe there is an error, please contact us to let us know what's going on and we'll take a look!

If the building has not yet been claimed but you’re having trouble claiming ownership in the system, try again and we will provisionally let you claim the building.

If you are a renter or tenant, not an owner, you can not claim the building. However, you can contribute data or information about this building by setting up an account with us and 'Follow' the building, which will allow you to track how the building’s carbon balance changes over time.

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In order for Carbon Title Explorer to default to your current location, you must enable location services in your browser and, for some types of computers (such as Apple Macs) also in your system settings.  

• In your browser settings, be sure that carbontitle.com has permission to use your location.
• If that still doesn’t work, check your computer settings to make sure your browser has permission to use your location.

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Carbon Title Explorer uses public ownership data for buildings. As a result, condominiums in a single building will typically show up as separate addresses, each with its own carbon title and emissions data.  

However, we aren’t able to provide this granularity for apartments, co-ops or TICs. These buildings will have a single carbon title and emissions data for the entire building, not individual units. This is due to the nature of publicly available ownership information.

If someone else has claimed your building, please reach out to Carbon Title support. Our team will investigate and transfer the building to you on our platform upon verification of ownership.

If you’re not able to find a carbon title easily by zooming in on the map and clicking its pin, it may be behind another one. Enter the address in the search bar, which should open your carbon title in a new tab. If you don’t see it, check that your pop-up blocker is off on your browser.